User Data and Privacy Information

At Wit Lab LLC, we recognize the importance of your personal data and are committed to handling it responsibly across our operations. This Privacy Policy describes how we collect, use, store, and share your information when you interact with our applications. Wit Lab LLC is registered at 2108 N ST STE N, Sacramento, CA 95816.

By using our app, you agree to our Terms & Conditions and this Privacy Policy. If you have questions or concerns, please refer to the contact section at the end of this document. Additional information for California and Nevada residents is included at the end of this policy.

Applicability and Contact

This policy applies to all users who access or interact with our applications or services. It is provided in addition to, and does not override, our main service agreements. If you do not agree to this policy, please discontinue use of our services.

Information We Collect

When you register or use our applications, we may collect the following information:

Personal details: name, contact information, age, gender, and other relevant information you provide to create or manage your account.

Credentials: securely stored passwords or login details.

Preferences: communication and notification preferences, if you choose to opt-in.

User communications: content and details you submit via customer support, feedback forms, or in-app chat, including your email address.

Technical and device information: device identifiers, operating system, device model, app usage data, and, if enabled, audio input for certain features.

Usage analytics: collected through third-party tools and SDKs (such as those provided by Apple, Google, or analytics providers), to improve app performance and support marketing efforts.

Payment data: payments within the app are processed through external platforms (such as Apple App Store or Google Play). We do not store or access your sensitive payment details. If payments are made directly on our website, they are handled by PCI DSS-certified providers using secure, tokenized methods.

Third-party logins: if you log in using platforms like Facebook or Apple, we may receive information needed to verify your account, but these platforms may process your data according to their own policies.

External content and social media: the app may include links or features integrating with other services. Data shared on those platforms is subject to their policies. Public posts referencing our app (e.g., hashtags) may be used for our services, but management of that data is determined by those platforms.

How and Why We Use Your Data

We process your information for the following purposes, under appropriate legal grounds:

• Providing app functionality, account management, and customer support.

• Sending service notifications and updates about important changes.

• Performing analytics, improving and personalizing your experience.

• Conducting marketing activities, promotions, or surveys with your consent.

• Detecting and preventing fraud, ensuring compliance with laws and contractual obligations.

• Using your details for publicity or marketing purposes only with your explicit permission.

• Training support teams and optimizing product development.

Certain features may require specific information (for example, your date of birth); if you choose not to provide required data, some app features may not be available.

Data Retention and Security

Your profile remains active as long as you maintain an account with us. Deleting the app or unsubscribing will not immediately erase your data. After account closure, we may retain your information for up to six years for legal, backup, and accounting purposes, after which your data will be deleted or anonymized.

We use robust security measures to prevent unauthorized access and data breaches. If a data incident occurs affecting your privacy, we will notify you and the relevant regulators as required by law. Access to personal data is limited to authorized staff and service providers with a legitimate business need.

Sharing and International Transfers

We may share your information with employees, technical teams, advisors, marketing partners, or service providers who support our business operations, always under contracts that require protection of your privacy. We may disclose data if required by law, in connection with business transfers (mergers, acquisitions), or to defend legal claims.

If data is transferred outside your country (for example, to the United States), we use standard legal mechanisms such as contractual clauses or adequacy decisions to ensure your information is protected.

Your Choices and Rights

Depending on your jurisdiction, you have certain rights regarding your data, such as:

• Accessing or correcting your information.

• Requesting deletion, restriction, or portability of your data.

• Withdrawing your consent to processing at any time.

• Objecting to processing for direct marketing or based on legitimate interests.

• Submitting a complaint to your local data protection authority.

We may request proof of identity before processing your request and will respond within a reasonable timeframe. Not all requests can be fulfilled due to legal or technical reasons.

To exercise your rights or limit data collection:

• Remove the app to stop data collection.

• Adjust push notification, voice, and tracking settings on your device.

• Unsubscribe from promotional emails via the included links (transactional emails may still be sent).

• Use device controls to restrict ad tracking.

• Use opt-out tools provided by Google or the industry to limit targeted advertising.

• Contact us if you want to opt out of analytics-based ads or other specific features.

Note: Some app functions may not work if certain permissions are disabled.

Policy Toward Children

Our applications are intended for adult users. Individuals under 18 are not permitted to use our services. We do not knowingly collect data from children. If you believe your child has provided us with personal information, please contact us to request removal.

Updates and Accessibility

We review our privacy practices regularly. Any changes to this policy will be posted on this page and are effective immediately. Significant updates may be communicated directly to users. If you require this policy in another format, please contact us.

How to Contact Us

Questions, concerns, or requests should be directed through our Help Centre at info@witlab.us

Regional Requirements

Nevada: Residents can request that we do not sell their personal information by contacting us through our Help Centre.

California: Under the CCPA, California residents have the right to know what personal information we collect, to access or delete their data, to opt out of its sale, and to not be discriminated against for exercising their privacy rights. Detailed requests may be sent via our Help Centre. California users can also request details regarding personal data shared for marketing purposes under "Shine the Light."